leticia: (Default)
Apparently, I'm too cynical! Here's the Blizzard response (which only took about 24 hours!)

Hi Leticia,

Are you still experiencing difficulties with this? I know our site was having some errors pop up for a lot of people for a short period of time.

Sincerely,

[Name removed]
Customer Services
Blizzard Entertainment
www.blizzard.com/support


Which is basically option 1 on the poll, an acknowledgement that there was a general problem, but the option to pursue if I still have problems.

Deadpool!

Oct. 4th, 2010 07:15 pm
leticia: (One of those days)
So today I finally took the plunge, took my old authenticator (which has been getting a little ...shaky) off my wow account, and put on a mobile authenticator on my new phone, right?



And immediately found myself unable to log in to any of the wow sites.



I was all freaking out, but after a couple hours, the problem resolved itself, and posts on the forums revealed that the problem was universal and had probably nothing at all to do with my authenticator switch.



Meanwhile, I had already sent off an email support request to Blizzard about the problem.



So here's the deadpool:


Poll #4661 Deadpool!
Open to: Registered Users, detailed results viewable to: All, participants: 3


How will they respond?

View Answers

Sorry we broke it... but we fixed it! Let us know if the problem continues for you.
0 (0.0%)

Vague troubleshooting tips that I referenced doing in my email (dump cookies, etc).
0 (0.0%)

Completely unrelated response, such as how to remove my mobile authenticator from my account.
3 (100.0%)

No response.
0 (0.0%)

Profile

leticia: (Default)
leticia

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